Tendo Systems will use its best endeavours to meet the estimated delivery times, but cannot accept any liability whatsoever for failure to do so.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Charges

Standard UK delivery (including Northern Ireland)

Free UK delivery on orders over £40 (ex. VAT)

Orders up to £40 (ex. VAT) - Delivery charge: £5.00 (ex. VAT)

Standard Republic of Ireland delivery

Orders to Republic of Ireland addresses - £21.00 (ex. VAT) 

The above carriage prices are a general guide. The company reserves the right to charge extra delivery charges for any abnormal packages and for all off-shore addresses.

Please note: delivery can take 3-5 working days. Most orders are made direct with the Manufacturer. If you request Calibration; the order may take 7-10 working days.

International Delivery Charges

Due to currency fluctuations International delivery charges will be calculated at checkout.

Returned Goods

A charge of 25% of invoice value or a minimum charge of £10.00, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect. All goods returned under this category must be received in their original supplied condition and returned to the sending address within 30 days of the original invoice date. The purchaser will bear all costs of returning any goods. No goods that have been specifically manufactured to the purchaser's requirements, can be returned for credit unless previously agreed with Tendo Systems. This does not affect your statutory rights.